“Hand hygiene is always good news for your patients”
Do good and talk about it: In her “Hygiene Communication Concept”, Claudia James, hygiene-specialist and Senior Expert Marketing at Knieler & Team GmbH, explains how communication can improve hand hygiene compliance of physicians and nursing staff. By voicing hand disinfection staff shapes own hygiene behaviour and at the same time gives patients valuable insights into possibilities to participate in their own healing process. In our interview, the expert describes the background to her findings and gives specific instructions for putting these into practice.
